Order accuracy

Orders accuracy is very important for Koso North America. To ensure best quality, on time delivery and avoid shortage, each order is inspected twice. However, if you notice any discrepancy, it is your responsibility to report it within 5 days of reception of order.

Quality of products and packaging

Factory is ISO and strict procedures and rules are applied to ensure that each item is working and packed properly. Each electronic item is tested individually to ensure that it is working fine. On the production line, each box is weighted to ensure that the package is complete and does not have any missing parts. If the weight is lower than what it is supposed to be the box is automatically rejected and manually inspected. However, if you have a package with missing parts, it is your responsibility to report to us within 5 days of reception of order. Please note that missing items can be charged.

Shipping

By default, orders are shipped with UPS (ground shipping unless specified) and charges are added to your invoice. If you do not want your order to be shipped by UPS you have to tell us the preferred courier and supply us your account number so the charges are directly billed to you. All duty, taxes or other fees claimed by couriers are to the customer’s expenses. Koso North America is not responsible for any damage made by couriers and all claims for damage boxes / packages need to be reported to the shipping company directly. The shipping flat rate on US purchases is for the Continental US states only. We will provide an appraisal by email for shipping cost for customer outside Canada and Continental US.

Specifications and prices

Specifications and prices are subject to change at any time without notice. All items sold and shipped to Canada are billed in CAD currency, items sold and shipped everywhere else are billed in USD currency. Koso North America have a Minimum Advertise Policy of +/- 10% of retail prices based on currency – Items sold in Canada have to use MAP from CAD retail price and items sold to all other country can base MAP on USD retail prices -.

Return merchandise

No return on electronic parts. All other items need to have an RMA number prior to be sent. To get your RMA number, contact us at 450-359-0604. You have 30 days from invoice date to contact us about a return and a copy of your invoice must be sent with each item returned. Restock fees of 25% applied on return goods. All packages must be send prepaid and with all duty, taxes and other fees already cleared. Unauthorized returns and collect shipment will be refused and therefore sent back at your expenses.