Terms & Policies

Koso North America

Terms & Policies

Order accuracy

Orders accuracy is very important for Koso North America. To ensure best quality, on time delivery and avoid shortage, each order is inspected twice. However, if you notice any discrepancy, it is your responsibility to report it within 5 days of reception of order.

Quality of products and packaging

Factory is ISO and strict procedures and rules are applied to ensure that each item is working and packed properly. Each electronic item is tested individually to ensure that it is working fine. On the production line, each box is weighted to ensure that the package is complete and does not have any missing parts. If the weight is lower than what it is supposed to be the box is automatically rejected and manually inspected. However, if you have a package with missing parts, it is your responsibility to report to us within 5 days of reception of order. Please note that missing items can be charged.

Shipping

By default, orders are shipped with Canada Post (ground shipping) and charges are added to your invoice. If you do not want your order to be shipped by Canada Post you have to tell us the preferred courier and supply us your account number so the charges are directly billed to you.  All duty, taxes or other fees claimed by couriers are to the customer’s expenses.  Koso North America is not responsible for any damage made by couriers and all claims for damage boxes / packages need to be reported to the shipping company directly.

Specifications and prices

Specifications and prices are subject to change at any time without notice. All items sold and shipped to Canada are billed in CAD currency, items sold and shipped everywhere else are billed in USD currency. Koso North America have a Minimum Advertise Policy of +/- 10% of retail prices based on currency – Items sold in Canada have to use MAP from CAD retail price and items sold to all other country can base MAP on USD retail prices -.

Return merchandise

No return on electronic parts. All other items need to have an RMA number prior to be sent. To get your RMA number, contact us at 450-359-0604. You have 30 days from invoice date to contact us about a return and a copy of your invoice must be sent with each item returned. Restock fees of 25% applied on return goods. All packages must be send prepaid and with all duty, taxes and other fees already cleared. Unauthorized returns and collect shipment will be refused and therefore sent back at your expenses.

Back orders

All back ordered items will be shipped to you without notice as they become available. It is your responsibility to cancel any back-orders. All refused back-orders are subject to a 25% restock fee. All returns B/O need to receive an RMA# prior to be sent. All packages must be sent prepaid and with all duty, taxes and other fees already cleared. Unauthorized returns and collect shipments will be refused and therefore sent back at your expenses.

Defective goods

Koso North America takes care of all warranty cases, no exception. If you decide to handle any warranty cases, it is to your responsibility.

  1. First step for technical support is that customer call us directly while the item is still installed.
    (local # 450-359-0604, toll free # 1-877-777-0604)
  2. Then a tech will help customer by trouble shooting.
  3. If the problem is not solved that way, tech will allow a return and RMA#, instruction and form will be emailed to customer directly.

All packages must be sent prepaid and with all duty, taxes and other fees already cleared. Unauthorized returns and collect shipment will be refused and therefore sent back at customer’s expenses. ***Koso North America does not offer any support nor guarantee for products purchased outside North America and for products that are not listed on our website***

Warranty information

Koso North America warranty applies to manufacturing defects only. Koso North America will not guarantee the cost of removal or re-installation of its products and in case of malfunction no collateral damaged can be claimed. Determination of warranty on any product is subject to inspection by Koso North America technician. No credit or replacement of goods will be made without the inspection of the goods by Koso North America. Warranty on our products is one year from the purchasing date. Koso North America reserve the choice to repair, replace of credit the defective goods. ***Koso North America does not offer any support nor guarantee for products purchased outside North America and for products that are not listed on our website***